Customer Services Satisfaction example
This is an example Customer Services Satisfaction survey. This survey includes questions like:
- Why did you contact customer service?
- What method did you use to contact customer service?
- How satisfied are you with the time it took customer service to answer your question or resolve your issue?
We hope this will help you create your own Customer Services Satisfaction survey. We
have not tested the validitiy or reliability of this survey. However, you may
use this as a starting point to help your own survey instrument. Feel free to
change and edit any of our survey templates to help you get started.
1) Why did you contact customer service?
2) What method did you use to contact customer service?
3) How satisfied are you with the time it took customer service to answer your question or resolve your issue?
Please tell us how much you agree or disagree with the following statements.
5) The customer service representative was knowledgeable and easy to understand.
6) The customer service representative was able to handle my problem quickly and to my satisfaction.
7) I was treated with respect by the customer service representative.
8) The customer service representative was courteous and professional.
9) Overall, how satisfied were you with your contact with customer service?
10) Overall, how satisfied were you with the way your question or problem was resolved?
11) What changes, if any, can we make to improve our customer service department?
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