Web Survey Tool - E-Learning: Vendor Support Services

E-Learning: Vendor Support Services example

This is an example E-Learning: Vendor Support Services survey. This survey includes questions like:

What is the name of the e-learning package you are currently using?
Do you have an internal information technology (IT) employee that maintains your e-learning program?
Are support services for administration provided with your e-learning package?

We hope this will help you create your own E-Learning: Vendor Support Services survey. We have not tested the validitiy or reliability of this survey. However, you may use this as a starting point to help your own survey instrument. Feel free to change and edit any of our survey templates to help you get started.

1) What is the name of the e-learning package you are currently using?

2) Do you have an internal information technology (IT) employee that maintains your e-learning program?

3) Are support services for administration provided with your e-learning package?

4) How much external technical support from your vendor is required to maintain your e-learning package?

5) What type of support services for administration are provided with your e-learning package? (Check all that apply)

Phone
Online
Fax
Other

6) How satisfied are you with the format of the technical support you receive from the vendor of your e-learning package?

7) Please rank the format of technical support you prefer with 1 being most preferred and 4 being least preferred.

	1	2	3	4
Email
Phone
Online
Fax

8) How satisfied are you with the administrative integrated help system provided with your e-learning package?

9) Overall, how satisfied are you with the availability of technical support from the vendor of your e-learning package?

10) What additional support services would you like your vendor provide?